Information We Collect

When you use our educational services, we gather different types of information to provide you with meaningful learning experiences and maintain secure platform operations.

Information You Provide Directly

You share information with us when you register for courses, create an account, or communicate with our team. This includes your name, email address, phone number, and professional background details relevant to blockchain education.

• Account registration details including full name and contact information
• Educational background and professional experience related to blockchain technology
• Payment information processed through secure third-party providers
• Communications you send through our contact forms or support channels
• Survey responses and feedback about our courses and platform
• Course completion data and learning progress records

Information Collected Automatically

Our platform automatically gathers technical information when you visit luminous-enrg.com. This helps us understand how people use our educational resources and identify areas for improvement.

• IP addresses and approximate geographic location
• Browser type, device information, and operating system details
• Pages visited, time spent on different sections, and navigation patterns
• Referral sources and search terms used to find our platform
• Session recordings for user experience analysis (with proper anonymization)

How We Use Your Information

The data we collect serves specific purposes related to delivering quality blockchain governance education and maintaining a secure learning environment.

We send educational updates about new courses, blockchain governance developments, and platform features. You can adjust your communication preferences anytime through your account settings or by contacting us directly.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we work with carefully selected service providers who help us run our educational platform effectively.

Service Providers We Work With

• Payment processors who handle secure transactions for course enrollments
• Email service providers for sending course updates and educational newsletters
• Cloud hosting services that store platform data securely
• Analytics tools that help us understand how learners use our resources
• Customer support platforms for managing inquiries and technical assistance

All third-party providers sign data processing agreements with us. They can only use your information for the specific services they provide, and they must maintain appropriate security standards.

When We Must Share Information

Sometimes we're legally required to disclose information to authorities in Taiwan or cooperate with valid legal processes. This might happen if there's a court order, regulatory investigation, or genuine security concern that requires disclosure.

Data Security Measures

Protecting your information matters to us. We've set up multiple layers of security to prevent unauthorized access, data breaches, and other security incidents.

While we maintain strong security practices, no online system is completely immune to threats. If we discover any security incident affecting your data, we'll notify you promptly and explain what happened along with steps we're taking to address it.

• SSL/TLS encryption for all data transmitted between your device and our servers
• Regular security assessments and vulnerability testing
• Staff training on data protection and privacy best practices
• Secure backup systems with encrypted storage
• Multi-factor authentication options for account access

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access and Correction

You can request a copy of the personal data we hold about you. If any information is inaccurate or outdated, you have the right to ask us to correct it. Most profile information can be updated directly through your account dashboard.

Data Deletion

You can request deletion of your personal information, though we may need to retain certain records for legal or legitimate business purposes. For example, we keep transaction records for tax compliance and course completion certificates for credential verification.

Data Portability

You can request a machine-readable copy of your data to transfer to another service. This includes your profile information, course enrollment history, and learning progress records.

Marketing Opt-Out

You can unsubscribe from marketing emails anytime using the link in our messages or by adjusting your account preferences. You'll still receive important transactional emails about courses you've enrolled in.

Data Retention Periods

We keep your information only as long as necessary for the purposes described in this policy or as required by Taiwan law.

When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer identify you personally.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand usage patterns, and improve your experience on our platform.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality like login sessions and security features
• Analytics cookies: Help us understand which content is most valuable to learners
• Preference cookies: Remember your settings and customization choices
• Marketing cookies: Track campaign effectiveness and show relevant educational content

You can control cookie preferences through your browser settings. Blocking certain cookies might affect platform functionality, particularly for logged-in features.

International Data Transfers

While Luminous ENRG operates in Taiwan, some of our service providers use servers located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.

We use standard contractual clauses approved by Taiwan authorities and verify that receiving countries have adequate data protection frameworks. Your information receives the same level of protection regardless of where it's processed.

Children's Privacy

Our blockchain governance education programs are designed for adults in professional contexts. We don't knowingly collect information from individuals under 18 years of age. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

The "Last Updated" date at the top shows when the most recent changes took effect. We encourage you to review this policy periodically, especially before providing new personal information or using new platform features.